Accessibility Statement

At Livico, we believe that providing housing solutions comes with a deep sense of responsibility and a commitment to the highest standards of trust, safety, and transparency.

Our accountability promise covers five key areas:

1. Compliance & Ethics

We comply with all relevant housing and property laws and are proud members of the Property Redress Scheme (PRS) and registered with the Information Commissioner’s Office (ICO) for data protection. We operate honestly and uphold strong ethical principles in all partnerships.

2. Quality & Safety

We ensure every property we manage meets or exceeds safety standards, is regularly inspected, and provides a comfortable, secure living environment for residents.

3. Clear Communication

We maintain open, honest, and respectful communication with local authorities, landlords, tenants, and partners — keeping everyone informed and responding quickly to any queries or concerns.

4. Responsiveness to Complaints

We take feedback seriously and have a clear, fair complaints procedure to resolve any issues efficiently. Where needed, we work with the Property Redress Scheme to ensure independent dispute resolution.

5. Continuous Improvement

We regularly review our practices, invest in training, and adapt to meet changing housing needs, ensuring Livico remains a trusted housing solutions provider for the long term.

We believe real accountability builds lasting relationships and better outcomes for everyone. If you have any questions about our standards or practices, please get in touch at info@livicohomes.co.uk.